In addition to the tips I mentioned earlier, it's also important to write your IT support request as if the issue could potentially be caused by something on your end. By doing so, you can avoid coming across as accusatory or confrontational, and instead, create a more collaborative and cooperative tone.
Here are some examples of how to frame your support request in a way that takes ownership of the issue and avoids placing blame:
"I'm having trouble with the XYZ feature on my computer, and I'm wondering if you could help me troubleshoot the issue."
"I've tried a few different things to resolve the issue, but I'm still having trouble. Is there anything else I can try, or do you have any suggestions for next steps?"
"I understand that there may be multiple factors contributing to this issue, and I'm willing to work with you to help identify and resolve the problem."
By taking this approach, you can help create a more positive and productive support experience for both you and the support team. Remember, IT support is a collaborative effort, and by working together, you can more effectively diagnose and resolve any issues you may be experiencing.