Understand the problem: First of all, it's crucial to fully understand the problem at hand. Ask questions to clarify any doubts.
Think Before You Speak: Before you answer, think about possible solutions. This shows that you are engaged and interested in solving the problem.
Be Positive: Approach the situation with a positive attitude. This not only improves communication, but also makes it more likely to find an effective solution.
Present the Solution: Instead of saying ‘we can't do this because...’, say ‘we can achieve the desired result if...’. The focus should be on the solution, not the problem.
Be Concrete: Give specific steps that can be taken to solve the problem. This shows that you have thought carefully about the issue.
Confirm Understanding: Make sure that everyone has understood the proposed solution and agrees with it.
